Someone in your corner when your product breaks.
Ongoing support for websites, apps, and SaaS platforms updates, fixes, security and improvements handled every month, for a flat fee.
Support that runs itself
No tickets lost in a void. A clear process from the first message to the monthly recap.
Kickoff audit
01We review your site or app, document what we're maintaining, and get access set up — usually within a week.
Send requests anytime
02Email or Slack us fixes and changes. We triage by priority and pull from your monthly hours.
Monthly recap
03Every month you get a plain-English summary of what we did, hours used, and what we recommend next.
What's in each plan
| Website | App | Platform | |
|---|---|---|---|
| Hours per month | 5 | 20 | 50 |
| Security & backups | ✓ | ✓ | ✓ |
| Bug fixes & updates | ✓ | ✓ | ✓ |
| App store releases | — | ✓ | ✓ |
| Infrastructure & DB | — | — | ✓ |
| Uptime SLA | — | — | 99.9% |
| Response time | 48 hrs | Next day | Same day |
| Dedicated engineer | — | — | ✓ |
Questions, answered
What happens to unused hours in my support package?
They roll over for a month, so a quiet stretch never goes to waste. Consistently under, and we'll move you to a smaller package.
Will you support a site or app your team didn't build?
Yes, and most clients come to us that way. The kickoff audit maps what you've got, so we're useful from day one.
Can I cancel my support plan anytime?
Yes. Monthly packages cancel with 30 days' notice, no lock-in. Annual plans trade that for two months free.
What counts as an emergency under my package?
Anything that takes your product down or blocks users, failed payments, broken logins, crashes. Those jump the queue on every package.
What if my project needs more than the top package covers?
Then you've outgrown a standard retainer. We'll build a custom plan or add engineers, book a call and we'll scope it.
Who owns the code you write during the retainer?
You do, always. Every line, in your repositories and accounts, and we'll help with the handover if you leave.
How does the satisfaction guarantee work for support packages?
If a piece of work isn't right, we redo it, no extra hours off your balance. First month doesn't deliver? We refund it.
How quickly do you respond to a support request?
Same working day for most requests, within the hour for emergencies. You'll always know it's been picked up.
Let's keep your product running.
Book a free 30-minute call. We'll look at what you've got and recommend the right plan, no pressure.
- Satisfaction Guaranteed
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